This is as quick and easy as you can find, but yet most of us neglect this unknowingly. The crazy part is that it is super easy, and the right thing to do. So here it goes (have I stalled long enough now?) … Build a better relationship with your CURRENT customers.Read More A Quick and EASY Way to Increase Your Sales
What makes a good business person can mean different things to people, but I have noticed some similar traits all good business people have in common. A business person to me is someone who is focused on their career, they have goals to grow and achieve more in their chosen profession and they lead people in […]Read More 5 Keys to Being a Good Business Person
Leadership is a funny thing and honestly, most “leaders” or managers of people get it completely wrong. We have this vision of a leader in our society of these hard-nosed,hard-charging, yelling and screaming “get it done” type people. These are called the Heroic Leaders and these are the leaders we have learned about since school […]Read More Lead with Confidence
If you spend any time on the industry message boards or Facebook groups, the overwhelming theme for most people’s questions about equipment or supplies revolves around “I got the cheapest press I could find”, or “what do you think about this cheap ink?”. Unfortunately engaging in a conversation about the “cheap” item will end up […]Read More Is it possible to buy a GOOD/CHEAP (Insert Product Here)?
Q: If I’m a decorator that offers solely wearables, is there a way to calculate whether adding promotional products or personalized gift to my offerings will be profitable, or if it’s more practical to contract out such items?Read More Garment Decorator Looking to Add Promotional Products or Gift Items
Hiring new employees is probably the hardest thing any small business will ever do. Attracting the right employees and retaining them is as important if not more than attracting and retaining customers. These employees not only will be interacting with you and the rest of your staff, they will also be interacting with your customers […]Read More Hiring New Employees
In the past, I had written a blog about how to NOT perform customer service and gave some examples of large companies that in my opinion didn’t have customer service perfected yet. Unfortunately many companies big and small struggle with proper customer service daily. There is a fine line between potentially hurting your business and offering […]Read More My Take on Proper Customer Service
At 40 plus years old, the memories I have from my days in high school have become more nostalgic and faded. There are many life lessons I learned during that time period of my life, some that I still use today, such as something I learned at a D.A.R.E. Program in our high school gym. […]Read More Using the Sandwich Method to Deliver Info