How Do Transactional Emails Read to Your Customers

Transactional Emails

Recently, I had a Small Business Saturdays episode about Transactional Emails and their importance in your overall marketing scheme. After all, these are the most opened emails of any that a business sends! So why not get some marketing juice out of them, as well as serving the purpose of delivering the order receipt, communicating […]

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Being Customer Centric EQUALS More Profits

Being Customer Centric EQUALS More Profits 1

We all have heard the saying “The Customer is Always Right”, and most companies state that in one form or another and give it half lip service. But, what if you really centered your business around what your customer needs and how you can best serve them? What if occasionally you lost a little bit […]

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Growing Business Plan Development Group Giving Away Echo Dot

Developing a Business Plan

Small Business Saturdays – an online broadcast hosted by Aaron Montgomery – has launched a free five-part video series designed to empower small businesses owners and help them develop their own business plans using the latest expert marketing techniques. The five free videos are now available at: aaronmontgomery.info/businessplan and come with a chance to win […]

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How to Work with a Challenging Customer

How to Work with a Challenging Customer 2

Long-term clients can be a boon to apparel decorators, and help bring in steady business for shop owners of all sizes. In some instances, those frequent contract jobs even help a business expand into a bigger, busier production facility. But how do you accommodate a long-time customer who might be taking an excessive amount of […]

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November 13, 2017

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A Quick and EASY Way to Increase Your Sales

A Quick and EASY Way to Increase Your Sales 3

This is as quick and easy as you can find, but yet most of us neglect this unknowingly. The crazy part is that it is super easy, and the right thing to do. So here it goes (have I stalled long enough now?) … Build a better relationship with your CURRENT customers.

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Worst Customer Service Awards – 2016

Worst Customer Service Awards - 2016 4

Those of you who know me and read my blog, know that my take on customer service is sometimes different from many of the old school people out there. To me customer service is not only an important part of your business, it is actually what your business truly is as a company. How you […]

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December 30, 2016

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My Take on Proper Customer Service

My Take on Proper Customer Service 5

In the past, I had written a blog about how to NOT perform customer service and gave some examples of large companies that in my opinion didn’t have customer service perfected yet. Unfortunately many companies big and small struggle with proper customer service daily. There is a fine line between potentially hurting your business and offering […]

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May 1, 2016

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Better Understand and Grow Your Business with Social Media

Better Understand and Grow Your Business with Social Media 6

News flash… Social Media is here to stay. Think about the course of your day, how many times are you on Facebook, or how many times during the course of a news broadcast is Twitter mentioned or how many times do you look up a review of something before you buy on Yelp or Google […]

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