Hiring New Employees

Hiring New Employees

Hiring new employees is probably the hardest thing any small business will ever do. Attracting the right employees and retaining them is as important if not more than attracting and retaining customers. These employees not only will be interacting with you and the rest of your staff, they will also be interacting with your customers […]

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November 23, 2016

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My Take on Proper Customer Service

My Take on Proper Customer Service 1

In the past, I had written a blog about how to NOT perform customer service and gave some examples of large companies that in my opinion didn’t have customer service perfected yet. Unfortunately many companies big and small struggle with proper customer service daily. There is a fine line between potentially hurting your business and offering […]

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May 1, 2016

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Connecting Your Team

TSA Problems

You must connect your team! The other day while I was waiting in line at the security checkpoint for my flight, my co-worker made a very good point about the seeming lack of communication between the airline and the TSA. The airlines know exactly how many people they have coming to the airport for a flight […]

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